The more hospitals I go to, the more confident I come out. Because when I see a conversation between a patient and a nurse, in which the skill of understanding body language and reading the unspoken things ‘between the lines’ is visible, then my confidence increases thinking that these qualities are completely human. At least right now machines can’t even come close to it. This article is for all those who fear that with the increasing use of AI, machines will replace them. Maria Flynn, President and Chief Executive Officer of ‘Jobs for the Future’, says, ‘We need to understand that the skills that are most difficult to be replaced by AI in different industries and professions are clearly human.’ This is absolutely true, because if you look at vacancies for technical roles like IT Support, many organizations do not forget to mention that they are looking for candidates who can communicate well. Here are five such skills based on various fields, which are important to develop not only for getting a job but also for career growth. Experts say that even today humans have an edge over AI in these areas. Empathy: The profession of nurse can be the best example of this. In hospitals, AI can help with simple tasks like paperwork, so that nurses can have time to serve patients more compassionately. Earlier this year, when my wife was in the hospital, the nurses were a blessing. Robots can’t do what he did. The assurance he gave was not machine-driven whimsy, but a genuine human connection. It was a mix of communication, science and real-time patient health reports. A nurse has the human qualities to feel and connect with the patient’s emotions. This care is most important for speedy recovery. Building Relationships: Recently I visited a real estate office. The most stressed employees were those who were collecting money from customers who had booked flats or houses. Some of them were extremely good at their jobs, as they handed over the work of creating files and databases to AI and focused only on building personal relationships by meeting people face-to-face. The same interpersonal skills proved useful when payment disputes arose. It takes being human to manage people’s expectations, reduce resentment, and build essential relationships. AI can’t think this. Critical Thinking: AI models can gather information and generate answers, but they cannot spot mistakes. Humans must have the understanding, critical thinking, and subject matter expertise to make sense of the responses generated by AI. AI chatbots have a tendency to gauge the mood of the users and validate their sentiments. They justify user actions 49% more than a human. It is at this place that a person has to stop and think seriously. Having a conscience: Differentiating between right and wrong or listening to the voice of conscience is a human skill. Remember, we feel our emotions inside. It is extremely difficult to create an AI model that is ethical in everything. Decision Making: AI is less capable of making decisions and coming up with creative ideas in ambiguous situations when formulating strategies or developing brain identities. Humans make decisions based on their combined knowledge and experiences, while AI makes decisions based on data – an approach that does not work well in ambiguous situations. The bottom line is that no matter what tools and technologies are being used amid economic changes, technological changes and labor market disruptions, ‘durable skills’ are what make an employee truly valuable in the workplace.
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N. Raghuraman’s column: AI can never copy the ‘durable skills’ of humans
